Privacy Policy
This notice describes the privacy policy ( “Privacy Policy” or “Policy”) of www.customcards.com/ which is operated by IB Development Software Design LLC, a limited liability company, bearing License Number: 927733, and having its registered office at Office No. G28 - owned by the Dubai Financial Support Fund - Al Quoz Third - Bur Dubai (hereinafter referred to the “Company” or “Custom Cards” or “us” or “our” or “we” or “Site” or “Website”). In this Policy, you shall be referred as “you” or “your”, “user” or “users”
This Privacy Policy explains what information of yours will be collected by us when you access the Website or when you make purchases on the Website, or use our services, how the information will be used, and how you can control the collection, correction, and/or deletion of the information. We will not knowingly use or share your information with anyone, except as described in this Privacy Policy. The use of information collected through our Site shall be limited to the purposes described under this Privacy Policy and our Terms of Use.
By visiting our Site or providing your personal information to us or placing your order with us, you are accepting and consenting to the practices described in this policy. Please note that this includes consenting to the processing of any personal information that you provide, as described below.
IF YOU DO NOT AGREE WITH THESE PRACTICES, PLEASE DO NOT USE THE SERVICES OR THE WEBSITE OR PROVIDE US WITH ANY OF YOUR PERSONAL INFORMATION.
- What information about the users do we collect?
- Information that you provide us: We collect the information you provide when you use our services, including without limitation, when you register for an account, browse our website, avail any of our services, place any order, make the payment, engage with us through any social media platform, signup for newsletter, share your feedback, submit a complaint, communicate, or interact with us in any manner. This can include Card Details, Personally Identifiable Information (PII) as well as non-PII information. The examples include your full name, email, address, card details (such as card number, name on the card, CVV, and expiry), content and design that you upload for personalization of the card, your queries etc. We also collect information about how you use our services, such as the content you engage with or the frequency and duration of your activities.
- Information that we collect when you use the Website: We also collect information while you access, browse, view or otherwise use the Website.
- Information that we collect from third party sources: You can engage with us through social media websites or mobile applications. When you engage with us through social media sites, such as Instagram, you allow us to have access to certain information from your social media profile based upon your privacy preference settings on such platform.
- Payment Information: We collect your payment information when you are making payment on our Website for our service. We will share this information with our third-party payment gateway service provider, namely, Stripe, to process your payment.
- Good Judgement: We suggest that you exercise good judgment and caution while providing your personal information.
- What is the lawful basis for which we use your personal information?
For the purposes of the applicable law, you hereby acknowledge that all processing of your personal information will be justified by a "lawful ground" for processing. In the majority of cases, processing will be justified on the basis that:
- Consent: You have given your consent for processing personal data for one or more specific purposes.
- Performance of a contract: Provision of personal data is necessary for the performance of an agreement with you and/or for any pre-contractual obligations thereof.
- Legal obligations: Processing personal data is necessary for compliance with a legal obligation to which we are subject.
- Vital interests: Processing personal data is necessary in order to protect your vital interests or of another natural person.
- Public interests: Processing personal data is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Company.
- Legitimate interests: Processing personal data is necessary for the purposes of the legitimate interests pursued by the Company.
- How do we use this information?
We use all the information we have to help us provide, support and improve our services and to facilitate the delivery of your new personalized cards. We use the information collected from you for the following purposes:
- To create and update your account.
- To enable you to save design created by you.
- To process the payment for your service.
- To perform the service of card personalization as requested by you.
- To process your replacement requests.
- To assess queries, requirements, and process requests for products and services.
- To enhance your online experience, including as a way to recognize you and welcome you to the Site.
- To improve our sites, products/services, customer service, and customer shopping experience.
- To be able to deliver our services, personalize content, and make suggestions for you by using this information to understand how you use and interact with our services on and off our services.
- We use your information to send you marketing communications, newsletter, communicate with you about our services and let you know about our policies and terms. We also use your information to respond to you when you contact us.
- We use the information we have to help verify accounts and activity, and to promote safety and security on of our services, such as by investigating suspicious activity or violations of our terms or policies.
- We also use your information to ensure our services are working as intended, such as tracking outages or troubleshooting issues that you report to us. And we use your information to make improvements to our services.
- We use information to help improve the safety and reliability of our services. This includes detecting, preventing, and responding to fraud, abuse, security risks, and technical issues that could harm Custom Cards, our users, or the public.
- To respond to summons, court orders, directions or other judicial processes.
- To provide information to law enforcement agencies or in connection with an investigation on matters related to public safety.
- Deleting your information Your information, account, and the feedback that you share on our platform is yours. You can at any time delete it. When you share your card, and its details (including card number, name, CVV, expiry month & year), we use that information only for the purpose of providing our services you requested, and then we automatically delete all your information, except name, email and address, after a period of 24 (twenty-four) hours from the delivery of your card. We only retain your name, email, and address. You can request us to delete your information by writing to us at [email protected].
- Cookies and Similar Technologies Cookies are bits of electronic information that a website may transfer to a visitor’s computer to identify specific information about the visitor’s visits to other websites. We may use automated technologies including the use of web server logs to collect IP addresses, device details, cookies, and web beacons. The Website uses a browser feature known as a cookie, which assigns a unique identification to your computer. However, in case you do not wish for us to collect such information, simply change the cookie settings on your web browser.
- Sharing of Information
- Whenever you post or share the feedback on the Site, such feedback, including your name is publicly viewable by the users and viewers of Site.
- We share your personal as well as non-personal information with our third-party hosting service provider namely, Namecheap (www.namecheap.com/).
- Since we use the services of third-party delivery service providers, therefore, we share your personal information with our third-party delivery service providers and will also share the some of your information with the third-party payment service provider, namely Stripe (www.stripe.com/), for the purpose of processing your payment.
- We keep your information safe and do not share your information with any other third party. However, if we merge with or are acquired by another company or we sell our Website or business unit, or if all or a substantial portion of our assets are acquired by another company, in those cases, your information will likely be one of the assets that would be transferred.
- We may also share your information in response to legal request. Please refer to Section 12.
- Storage and Security of Information
- Storage: Your data is stored through Namecheap’s data storage, databases, and servers. We also store some of the information collected by us on our servers and do not share it with any third party, except for the limited purposes as mentioned in the Section 6. The servers and databases in which information may be stored may be located outside the country from which you accessed this website and, in a country, where the data protection and other laws may differ (and be less stringent) from your country of residence. You hereby consent to any such cross-border transfer of your personal information.
- Retention: Personal information that we collect, access or process will be retained only so long as necessary for the fulfillment of the purposes for which it was collected, as necessary for our legitimate business purposes, or as required or authorized by law. Personal information that is no longer required to fulfil the identified purposes will be destroyed, erased, or made de-identified or anonymous.
- Steps taken by us to protect your data: We regularly take the following steps to protect the integrity of your information:
- We protect the security of your information while it is being transmitted by using secure connection.
- We use computer safeguards such as firewalls to keep this data safe.
- We only authorize access to employees and trusted partners who need it to carry out their responsibilities.
- We regularly monitor our systems for possible vulnerabilities and attacks, and we carry out penetration testing to identify ways to further strengthen security; and
- We will ask for proof of identity before we share your personal data with you.
- Security: We employ reasonable security practices to ensure that the information is safe and secure with us. However, no information on the internet is 100% safe, and you accept and acknowledge such risk. Also, we will disclose the information so collected for limited purposes as mentioned in this Privacy Policy.
- Links to other sites The Website may contain links to third-party websites, service providers and online services that are not owned or controlled by us, such as third-party payment gateway service provider. We have no control over and assume no responsibility for such websites and online services. Be aware when you leave the Website; we suggest you read the terms and privacy policy of each third-party websites, service provider and online service that you visit.
- How do we respond to legal requests? We may access, preserve, and share your information in response to a legal request (like a search warrant, court order or subpoena) if we have a good faith belief that the law requires us to do so. This may include responding to legal requests from law enforcement agencies, courts, tribunals, and government authorities. We may also access, preserve, and share information when we have a good faith belief it is necessary to: detect, prevent and address fraud and other illegal activity; to protect ourselves, you and others, including as part of investigations; or to prevent death or imminent bodily harm. For example, we may provide information to third-party partners about the reliability of your account to prevent fraud and abuse on and off of our Services. We also may retain information from accounts disabled for violations of our terms for at least a year to prevent repeat abuse or other violations of our terms.
- Children Privacy Protecting children's privacy is important to us, and therefore our website is not intended for children. We do not direct the Website to, nor do we knowingly collect any personal information from, such children. If you are not of majority (or above) as per the law of jurisdiction that applies to you, you are not authorized to use the Services without your parents/legal guardian’s prior written consent. If we learn that a child has provided personally identifiable information to the Website, we will use reasonable efforts to remove such information from its database. Please contact us at [email protected] if you believe we knowingly or unknowingly collected information described in this Section.
- How can I withdraw my consent? (OPT-OUT) If you signup, make a purchase, you will automatically start receiving promotional emails and direct mail from us. If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at [email protected].
- Governing law and Dispute Resolution Unless provided by the relevant statute, rules, or directives applicable to the jurisdiction in which you reside, in case of any disputes, issues, claims or controversies arising out of or in relation to your use of the Website, Product or our services, the governing law and dispute resolution mechanism as provided in the Terms of Use shall apply to this Privacy Policy as well.
- Do you have questions or concerns about this Privacy Policy?
In the event you have any grievance regarding anything related to this Privacy Policy, Terms of Use, or with any content or service of Website or our Product, in that case you may freely write your concerns through your registered email to Grievance Officer/Designated Representative to below:
- Name:Sébastien Guerin
- Email:[email protected]
- Postal:Office No. G28 - owned by the Dubai Financial Support Fund - Al Quoz Third - Bur Dubai
- Welcoming of suggestions We welcome your comments regarding this Privacy Policy. Please write to us at [email protected].
Last updated on 01.05.2022.
