Frequently Asked Questions

How Are Our Cards Engraved?

We use a dedicated laser machine to engrave your design on your new metal card.

How We Transfer Your Credit & Debit Card Chip

We reuse your chip on the new metal card. We apply controlled heating using special equipments on the EMV chip to separate the chip from the card without damaging it and transfer it to the new card.

How does delivery work?

We choose DHL as the courier service for our inbound & outbound deliveries. On the order process you can choose a date & time and the courier will pick-up the card from your door. The same service is used for the card to be delivered back with the new design. Each operation is confirmed via e-mail with a tracking number so you can monitor your shipping status.

How long does it take for the card to be delivered?

Generally, a delivery between 1 to 3 working days, however receiving the order can take up to 5-7 working days. Please note that, in light of the pandemic these estimations might slightly vary..

Is there a guarantee?

CustomCards.com offers you a 30-day "new product" guarantee beginning with the date you receive your new card. Any shipping, technical or design issue, we are committed to creating a new fully functional card for you.

What are the dimensions of the new card?

They vary depending on the credit or debit card’s chip type. You can identify these in our card configurator section as "Small Chip Size" & "Large Chip Size".

Does the NFC function work all the time?

Unfortunately, no. For security and technology limitations this function will be removed. However, you can always activate the NFC function on your smartphone device and keep this function active. Many applications such as Apple Pay, Google Pay, and Samsung Pay allows you to use your pay-pass card functions.

Does the magnetic stripe still work?

Yes, thanks to our technology, we are able to safely transfer the data to your new metal card magnetic tape. The transfer of your information is secured & verified before the card is returned.

Can I customize my credit card’s design?

That’s the exciting part of the "Card Configurator" of CustomCards.com! Thanks to our configurator, you can choose out from 14 metal card types, 8 design collections and more than 100 predefined designs such as cartoon card designs, casino card designs, crypto card designs, goldies card designs, monopoly card designs, pattern card designs, superhero card designs and many more, so you can customize your new metal card.

Will my card work in ticket vending machines?

Yes, and in automated teller machines (ATM) also, just like all credit cards.

How do I get my affiliate link?

To get your affiliation link, you ned to be a registered user. Register now here.

After you verify your email, you can access customers back office and become part of our Ambassador Program with just one click. Click here to become an Ambassador!

How much commission are you offering?

We are offering an unbelievable 30% commission on every sale you bring us!

On top of this, you can customise your 30% commission and generate discount codes to share the percentage between you and the prospect. How cool is that? Register now here.

When are the commission payments done?

The affiliate payments are done monthly, at the begin of every month for the earned commissions in the precedent month with a mandatory minimum value of commissions of 100 euros.

How do I get paid?

You need to complete your wallet address in your backoffice, we will simply transfer your commissions monthly, every time they reach 100 Euros. Please note that we are paying our commissions in cryptocurrency EHT, USDT, USDC and G999 or via card top-up. Each payment will be subject to it's own processing fees.

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